Effective communication with clients is pivotal for any service or help desk operation. With Hipporello and Notion, every inquiry via email or form is converted into a unique Notion item, kick-starting the communication process. Here’s how to ensure seamless interaction with your clients using this integrated approach:

Notifying Team Members:

• Upon the creation of a Notion item through a form submission or email, the portal owner, team members added to the Notion item, and any other selected members are immediately notified. This ensures that every communication is promptly addressed.

Engaging with Clients:

• Direct Responses: Each Notion item features a “Reply” button, enabling you to send messages directly from the item. This direct line of communication streamlines interactions, keeping them organized and easily accessible.
• Reply Mechanism: You can respond to a client by clicking the “Reply” button on their Notion item or by replying to the notification email about the inquiry. This is useful especially because it ensures you can communicate efficiently, regardless of your current workflow.
• Notification of Responses: When you send a response, the client is notified, allowing them to reply and continue the conversation either through the user portal request page or by replying to the email notification they received.

Ticket Sharing and Collaboration:

• Clients/end users have the option to share their cases with external parties using the “Share” button on the case page. This feature facilitates collaboration and ensures that all relevant stakeholders can stay informed and contribute to the resolution process.

Boost your communication with clients:

• Quick Texts: Create canned responses for common inquiries to save time and maintain consistency in your communications. This feature is invaluable for handling repetitive questions or providing standard information.
• Automated Messages: Utilize Hipporello’s built-in features to send automated messages to clients. Automating certain communications can significantly reduce manual effort and ensure timely responses.
• Attachments: Enhance your replies by attaching files directly in your responses. This capability is essential for sharing documents, screenshots, or other relevant files that can help in resolving the client’s issue.

Tracking Communication:

• The “Correspondence” section of each Notion item chronologically displays the communication history, including the date and time stamps of messages and indicators for when messages are opened and read. This means you have a full understanding of the interaction timeline and client engagement.

By leveraging these features, you can provide exceptional service to your clients, ensuring that every inquiry is handled efficiently and effectively, all within the familiar interface of Notion, enhanced by Hipporello’s powerful service desk.