Each form submission creates a unique case on your database and your end users can follow up with their case by signing up to your portal page. Your end users can see the details of the case, the form they’ve submitted and they can reply to your messages through the portal page.

Hipporello allows end users to share the request/ticket/case with external users by adding their email. This enables end users to collaborate with a colleague, consultant or a team member on a case and saves them time and effort.

To add a new person to work with on a case:

• End users can invite external parties to collaborate on the case by clicking the Share button on the top right corner of the case details and adding the person’s email.
• It’s possible to add emails of multiple external collaborators depending on the need.
• By clicking the link they’ve received through email, the new collaborators will be able to view case details, view the old messages and reply to messages actively.
• It is also possible for the new collaborators and end users to reply to messages through email.

This feature aims to centralize the communication with teams on Hipporello Service Desk portal when needed, and cut down the time and effort spent on updating people on a case/request/ticket they’ve submitted.