To install and enable the Knowledge Base Addon for Hipporello’s Service Desk, start by navigating to your Hipporello Service Deskadmin panel. Find the Add-ons on the left menu and click to install it. After installation, ensure the add-on is enabled, as it will initially be disabled.

Steps to Install and Enable:

1. Go to the Admin panel > Add-ons.
2. Locate the Knowledge Base Addon and click install.
3. Enable the addon from the Knowledge Base menu post-installation.

Creating, Editing, and Publishing Articles

Once the addon is enabled, you can start creating articles or editing pre-exist articles using the simple editor. This editor allows you to draft content such as how-to guides, FAQs, or company policies without needing technical skills. Set access policies to control who can view the articles and publish them on your user portal.

Steps to Create, Edit, and Publish Articles:

Create and Publish an Article:

• Click on the " + Add New" button and select Article. You can also create Topics from the same button.
• Populate the article editor with your content and select a topic for your article.
• Click Publish.

Edit an Article:

• Select the article you wish to edit from the Knowledge Base menu.
• Make any necessary changes using the same editor and click publish.

Set Access Policies:

• Click the article and from the left menu, select an Access Policy.
• You can also create new access policies based on emails or email domains from the same menu by clicking the “+ New Policy” button.
• Don’t forget to publish your changes.