What is an agent?

An agent is anyone who’s a member of a Notion Workspace and added as a team member from Hipporello Admin Panel.

How does the 14-day free trial work?

During the trial period, you have full access to all product features without any limits. Go ahead and invite your team mates and other users to be a part of the trial without any restrictions.

What will happen to my account once the trial is over?

Don’t worry, we will remind you when the trial period is about to get over. You can choose to subscribe to the premium plan and enter payment details to continue using the advanced features. In case you choose not to subscribe to the premium plan within the trial period, you’ll be downgraded to the free plan. You will still be able to use Hipporello Service Desk, but with limited features.

Can I cancel my premium subscription any time?

You can start your premium plan, stop or cancel it any time. However note that refunds are not given for cancellations.

When will you start billing me?

Your billing will start as soon as you decide to upgrade your plan and enter your payment details in the system.

How are team members counted towards billing?

Billing is done based on the number of unique team members using your Hipporello Service Desk. The team members that you add within the month are prorated.

Can I extend my trial period?

Yes, that’s absolutely doable. Give us a shout!

What payment method do you accept?

Subscription is payable by major credit cards only. We offer more options for Enterprise customers, contact us if you’re interested.

In what currency is Hipporello Service Desk priced?

It’s priced in US dollars.

Do you offer discounts for schools or non-profits?

Give us a shout and let’s see what we can do about it.