The Knowledge Base Addon is a feature of Hipporello’s Service Desk Power-Up that allows businesses to compile, manage, and share articles directly within their user portal. This tool helps improve customer support by providing users with instant access to FAQs, troubleshooting guides, and other resources, reducing the need for direct support interactions.

• Self-Service for Customers: Enables customers to find answers independently, leading to faster resolutions and higher satisfaction.
• Internal Use for Teams: Provides a reference tool for support teams, ensuring consistent and accurate responses.
• Training Resource: Assists in onboarding new staff by providing comprehensive information about products and common issues.

Benefits and Use Cases

Installing and Getting Started